The U on iTunes U - Troubleshooting

Logging into iTunes U opens iTunes website

This happens when you try to login into iTunes U but do not have iTunes application installed. The page you were redirected to is the site from which you can download iTunes. Currently, you must download and install iTunes in order to use iTunes U.

Download iTunes U

In the future we plan on developing support that allows any RSS aggregator to access iTunes U content.


Firefox displays message when logging iTunes U

When this error message appears on Windows...

Firefox Windows External Protocol Request Message

Or the error message appears...

Firefox OS X External Protocol Request Message

Firefox needs to be properly configured to open URLs that are supposed to be handled by iTunes (prefix for these URLs is itms:// or itmss:// ).

Firefox has security checks which may prevent it from launching a helper application such as iTunes. The first time Firefox attempts to open one of these URLs, it will prompt the user with a panel asking if they are sure they want to use this helper application. If the user chooses not to use the helper application, then they will not have the abiility to transition from Firefox into iTunes U or the iTunes Music Store. Secondarily, Firefox for the Mac does not render this panel correctly if the URL is too long and the user may not be able to enter iTunes U.

You first can try selecting "Remeber my choice for all links of this type" and it shouldn't display this error message in the future.

Firefox-Remember my choice for all links type

If they need to reset Firefox, then follow these instructions:

Enter "about:config" in the address bar, which will open the advance configuration options of Firefox.

Firefox Toolbar - about:config

In the text field labeled "Filter" enter 'itms'
Look for items with the Preference Name that start with 'network.protocol-handler'

Firefox - Filter itms

If the value is "true" double-click on the line and it should change to "false". Then you shouldn't get any more error messages when acessing iTunes U with Firefox.

Firefox - itms valuse-false


Internet Explorer 6 & 7 Security Warning

When logging into iTunes U using Internet Explorer 6 or 7, you might have a message display that "This page contains both secure and nonsecure items".

If you click the "Yes" button iTunes U should load properly.

Internet Explorer 6 & 7 Security Warning


Trouble Installing iTunes for Windows

Make sure you have admin access

To install iTunes or QuickTime software, you need to be logged in as an administrator on the computer. If you're not sure if you have administrator access, contact the owner of the computer or your system administrator.

Get the latest Windows updates

The first thing to do when troubleshooting an installation issue on a Windows computer is make sure you have the latest Windows updates installed—to get the latest updates, go to the Microsoft Windows Update page.

iTunes and QuickTime software for Windows require Windows 2000 with Service Pack 4, or Windows XP with Service Pack 2.

For more troubleshooting steps, see this article.